What is the operation flow of esternstore shop?

 ① The customer register on website and choose the clothes they want to buy, and then submit.

 ② Our sales person will contact the customer by email within 8 hours and copy the customer with an invoice including order information, total amount and payment detail.

 ③When the payment were confirmed by us, we will arrange shipment in three days and offer customer the tracing number of the package when it is delivered.

Are the goods with serial numbers on the inside tag?
Yes, all of our products are made according to the original, and all the goods are with original labels and tags, they have excellent quality and 99% resemblance with the original clothes in material, cutting and color.

Which the forwarder do you choose for shipment?
We ship via EMS courier to most customers, while other customer requested shipping methods are also available, such as TNT, UPS, FEDEX, DHL.

How much it cost for shipping a package to my country?
Because EMS is our contracted forwarder, 50% off on shipping will be granted to every sincere customer via EMS, in return for their trust and support to us. Please refer to the link below to calculate the detailed information about shipping cost. http://www.ems.com.cn/serviceguide/e-zi-fei-biao-zhun.html

How long will it take to receive my order?
We ship within 3 days of receiving your payment, unless otherwise noted. Most orders take 3-7 days for delivery. On rare occasion, we may have an unexpected delay on an order. If this ever is expected with your order you will be immediately informed by E-mail.

Which payment will you accept?
We accept West Union, Money Gram and T/T.

What is the minimum amount I can buy?
We has no limitation on the minimum order quantity.

How can I know my order status?
Once we send the package, we will send you an E-mail for the estimated arriving date and give you a tracking number, with which you can check the status of your order online.

In which circumstance, we provide replacement?
If customer finds the item is not the same as actual picture or description. or there is some defect or broken on item, we provide replacement. When you received goods, and find defective items, you should tell us in next 3 days. Customers must bear the shipping cost if you return the defective items to us

Do you charge impost?
We don't charge impost; we don't carry duty on any damages or loss during shipping.

Can you agree with drop shipping?
Yes, we prefer drop shipping. If you are a wholesaler, we can send the products to your buyers directly. But we need to build trust first.

What is the advantage of your business?
The advantage is our honesty, top quality of the products and the competitive price.

What is the sizes standard of the clothes on esternstore, UK or USA or international?
All the size of our products is based on international standard; please see the chart bellow for detailed information: